Privacy Policy

1. Introduction

Welcome to Sydozuy.com ("we," "our," or "us"). We are committed to protecting your privacy and personal information while you browse our website and use our services to purchase confectionery products including caramels, chocolates, pastila, honey, and other treats.

This Privacy Policy explains how we collect, use, store, and protect your personal information. By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our website.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, shipping and billing addresses
Account Information: Username, password, account preferences
Payment Information: Credit card details, bank account information (note that payment processing is handled by secure third-party payment processors)
Order Information: Products purchased, order history, delivery preferences
Communications: Customer service inquiries, feedback, and other correspondence

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

Device Information: IP address, browser type, operating system, device type
Usage Information: Pages visited, time spent on pages, links clicked, products viewed
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies
Location Information: General location based on IP address

3. How We Use Your Information

We use your personal information for the following purposes:

Order Processing: To process and fulfill your orders, including shipping and delivery
Customer Service: To provide customer support and respond to inquiries
Account Management: To create and manage your account, including authentication
Communication: To send order confirmations, updates, and important notices
Marketing: To send promotional materials, newsletters, and special offers (with your consent)
Website Improvement: To analyze website usage and improve our services
Security: To detect and prevent fraud, unauthorized access, and other security incidents
Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal information based on the following legal grounds:

Contract Performance: Processing necessary to fulfill our contractual obligations to you (e.g., processing orders)
Legitimate Interests: Processing necessary for our legitimate business interests (e.g., improving our services)
Consent: Processing based on your explicit consent (e.g., marketing communications)
Legal Obligation: Processing necessary to comply with legal requirements

5. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of cookies we use:

Essential Cookies: Necessary for website functionality (cannot be disabled)
Analytical/Performance Cookies: Help us understand how visitors interact with our website
Functionality Cookies: Remember your preferences and settings
Targeting/Advertising Cookies: Used to deliver relevant advertisements and track marketing campaign effectiveness

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

6. Data Sharing and Disclosure

We may share your personal information with the following third parties:

Service Providers: Payment processors, shipping companies, and other service providers who assist in operating our business
Business Partners: Trusted partners who help us provide and improve our services
Legal Authorities: Law enforcement agencies, courts, or other government authorities when required by law
Business Transfers: In connection with a merger, acquisition, or sale of business assets

We do not sell your personal information to third parties. Any third parties with whom we share your information are obligated to maintain its confidentiality and security.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. These measures include encryption, access controls, regular security assessments, and staff training.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The duration of our relationship with you
Legal obligations to retain data for certain periods
Statute of limitations under applicable law
Ongoing or potential disputes or legal claims

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: Right to access personal information we hold about you
Rectification: Right to correct inaccurate or incomplete information
Erasure: Right to request deletion of your personal information
Restriction: Right to restrict processing of your personal information
Data Portability: Right to receive your personal information in a structured, commonly used format
Objection: Right to object to processing based on legitimate interests
Withdraw Consent: Right to withdraw consent at any time

To exercise these rights, please contact us through the methods described in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

10. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your personal information internationally, we implement appropriate safeguards in accordance with applicable law to ensure your information remains protected.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through the contact form on our website.